How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
I’m so excited to receive my order! How do I check my order status?
Once you get the tracking number sent to your email. Please allow 5-7 days for the information to sync to the tracking number because the carrier’s site hasn’t scanned and entered the package tracking information into their system yet. But we guarantee that this order is then in shipped status.
I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!
How does Hetifa Shop operate and offer such incredible pricing?
Hetifa Shop is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!
Want more info on Hetifa Shop, check out our About Us section!
What materials does Hetifa Shop use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!
For further information on the materials we use, check on the Product Details available on our product pages.
I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages.
What type of payments do you accept?
We accept Visa, Mastercard, PayPal.
When will my card be charged?
Just after your order has been successfully placed.
What is the type of currency on our store?
You can checkout via any currency, all our prices are in US dollars.
HOW SECURE IS MY PERSONAL INFORMATION?
Aesthetic adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
SHIPPING & DELIVERY INFO
When can I expect to receive my package?
Every single item on Hetifa Shop is custom printed, and it will take us 2-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.
Items typically takes 3 weeks to arrive at their destination. But in this pandemic period, it could get some delay.
*Please see note below for International buyer and duty fees
Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist!
Apparel: 8 – 10 business days
It may take some times for your package to show up in the forwarder’s tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
I never received my package, what should I do?
If your item has not arrived within 30 days for apparel products and 60 days for pillow covers, shoes, bedding, bags, and another after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
International buyers! – What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be.
How do customs fees apply to International packages?
All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping.
How do I report a missing or lost package?
We will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: [email protected] along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.
My order says “Returned to Sender”. What should I do?
If a package is returned to sender by the shipping courier, We will reship the package to the customer for free after an address verification is completed by the customer. All returned to sender orders will be destroyed by the courier or charged Hetifa Shop for another custom tax duties and another shipping fee once we confirmed to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, We will reship the package to the customer for a small fee that will be collected through Paypal Payment Request.
Note: Hetifa Shop will not refund returned packages to the sender and reshipment times are the same as regular orders.
Lost Order – Wrong Address
Hetifa Shop will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
RETURN AND REFUND
I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the email and send us the modifications you wanted.
As every single item on Hetifa Shop is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.
I’m not satisfied with the printing quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.
I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.
Please see our return and refund policy for further instructions.
Please visit our return and refund policy page if none of the above answer to your question.
I have an incredible design, can I send it to you and have it printed on a product?
We’d love to see your incredible design and print it for you! A minimum of 20 shirts, pillow covers, shoes or saddle bags is required by design in order to be printed.
Just send your design to [email protected] with the style, color and size you want.
GET IN TOUCH
At Hetifa Shop we really value our customers and if none of the above answered your questions, feel free to contact us by email at [email protected]